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eBBQGrillsDirect.com • 18510 River Road North • Cordova, IL 61242 • USA • TOLL FREE: 1-877-374-6777 EMAIL US

 
  
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Check out our other eShopsDirect sites
eFireplacesDirect
eElectricFireplacesDirect
eFirePitsDirect
eGasLogsDirect
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Returns/Exchanges

Returns
You may return your purchase within 30 days of the ship date for an exchange or a refund of the purchase price excluding our shipping and handling costs.  Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping and handling costs will be deducted from your return refund.  Please email Sales@eShopsDirect.com for a RMA #.

Taxes*
All of your purchases made with eFireplacesDirect.com are completely tax free, unless you are a resident of Illinois or Iowa. Our sales are taxed 6.25% in Illinois and 7% in Iowa. This tax will be automatically added to your total when you make a purchase through our shopping cart.

Warranty
All of our products are backed by manufacturers who stand behind the products they sell.  We will work with you and the manufacturer to insure your complete satisfaction in the event of any warranty issues that may arise as a result of your purchase.

Hours of Customer Service:  
Monday - Friday
8am - 5pm CST

Customer Service Rating by LivePerson
100% Guarantee: Shop with ebbqgrillsdirect.com and save BIG!



  Home   About Us   Customer Service   Special Services   Contact Us

Welcome to eBBQGrillsDirect.com! We're glad to see you visiting our new web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of eBBQGrillsDirect.com have over 80 years of combined hearth, patio, and barbeque industry experience. This long history means you can be confident in knowing we know our business and our products, as well as how to best serve our customers' needs. This web site, as well as our other web sites in development, underscores our wide range of products, our product knowledge, and our industry experience. If you don't find exactly what you're looking for, email us and we'll use our best efforts to find it for you. We hope you enjoy looking at our sites and we look forward to having you as a customer in the near future!